FAQs

Generally

  • Where are Planted products made?
    The majority of our products are manufactured in our own production facility in Kemptthal, Switzerland. You can find more information about this under: Production
  • Where can I buy Planted?
    You can buy Planted either directly in our online shop , in stores, in restaurants or other shops. You can find all locations under Locations
  • How do I prepare Planted correctly?
    To ensure that Planted tastes great, the right preparation is essential. You can find lots of tips and tricks and delicious recipes under Recipes
  • Why does Planted look like animal flesh?
    As we know, we humans are creatures of habit. To have an impact on the planet, our eating habits must change. This works best with a meat-like product that can be integrated into your eating habits. This is one of the best ways to promote a plant-based diet that even stubborn meat eaters enjoy. We know that old habits are difficult to change and so we try to do our part.
  • What makes Planted different from other providers?
    Planted differs primarily in the following points:
    - Own production in Switzerland: We are very proud to be able to produce our meat in our own production facility. This means we have full control over the entire process and can further optimize our products.
    - We value a short list of ingredients
    - We do not use any additives
  • How long does Planted last?
    If you order our meat via the online shop, the best-before date is between 14 and 20 days, depending on the product, from dispatch in a cooled state. In retail stores, see the best-before date on the packaging.
  • Can you freeze Planted?
    Due to possible loss of quality, we do not recommend freezing Planted. Products from the online shop are thawed or passively cooled once they are shipped. Packs in retail stores are not frozen.
  • How is planted meat made?
    The manufacturing process is called wet extrusion. Extrusion is a process that is used in the food industry for, among other things, peanut flips, cornflakes, spaghetti and, more recently, planted. It is central to the second generation of plant-based meat substitute products because it allows the extracted plant proteins, which have a spherical shape at the microscopic level, to be transformed into the fibrous and stretched form of animal muscle fiber proteins. By rotating two screws, the ingredients in the extruder are heated and put under pressure. At the same time, shearing forces act like those of a pasta machine. This creates a dough that is pressed through a nozzle and cooled in it. Thus, we can convert plant proteins into the fibrous structure of meat using only heat, pressure and shear. This innovative process mixes the best raw materials and selects the right parameters for our unique setup, without the need for chemical additives.
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online shop

  • How can I change or cancel my order?
    Would you like to change or cancel your order, please contact us at shop@eatplanted.com .
  • I have received or purchased products/packages that are damaged. What can I do?
    If you have received or purchased a damaged product, please contact us immediately shop@eatplanted.com . Please send us a picture of the damaged product
  • I received an incorrect product/package. What can I do?
    If you have received an incorrect product or an incomplete order, please contact us immediately at shop@eatplanted.com . So that we can help you as quickly as possible, you should definitely provide your order number.
  • I can no longer log into my customer account. What can I do?
    If you can no longer log into your customer account, try resetting your password. If that doesn't work, please contact shop@eatplanted.com .
  • Are the products shipped refrigerated?
    Our products are packaged frozen and passively cooled during shipping using insulation materials and cooling pads. The products are delivered at a maximum of 5 degrees Celsius. The outside temperature prevailing at the time of delivery may influence the temperature of the products.
  • How can I dispose of the shipping materials?
    The shipping packaging can be disposed of as follows:

    - Insulation packaging and cardboard box can be disposed of in the cardboard collection

    - The cool packs can be cut open and the water emptied. The cover can then be disposed of with residual waste.
  • Can I return the shipping materials?
    The shipping materials cannot currently be returned.
  • Which shipping service provider are the orders shipped with?
    Orders are shipped in Germany and Austria with DPD.
  • How long does delivery take? What are the delivery times?
    Shipping takes place from Monday to Thursday and takes between 1-2 days. We will not ship on Friday as delivery on Saturday is not possible.
  • How much does the shipping cost?
    Shipping to Germany costs 5 EUR. Shipping to Austria costs 8 EUR. Shipping is free for orders over 18 EUR.
  • Do you offer vouchers?
    No, we do not offer vouchers.
  • Do you offer Planted as a subscription?
    Planted can be purchased by subscription. Every three weeks you will receive products of your choice delivered to your home free of charge. You also save from 20% discount. To do this, add at least 5 products to your shopping cart and activate your subscription.
  • Is there a minimum subscription period?
    The subscription has a minimum term of three deliveries. Unless canceled, the subscription will continue automatically.
  • How can I change or cancel my subscription?
    You can cancel your subscription at any time in your customer profile. For changes to product selection or delivery dates, contact us at shop@eatplanted.com .
  • Which payment methods are available?
    In our online shop you can pay either with credit card (Visa, Mastercard, Amex), PayPal or by invoice.
  • Can I change my delivery address after placing an order?
    Once your order is registered with our shipping partner, we can no longer adjust the address. So contact us immediately if you would like to change your address.
  • How can I track my order?
    As soon as your order has been shipped, you will receive an email with the tracking link for your delivery.
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Ingredients

  • What ingredients does Planted consist of?
    We take innovative approaches and use a perfect process and high-quality ingredients to produce products that taste great - and without any additives. With a minimum of natural ingredients, we are setting a completely new benchmark in the category of plant-based products. We produce plant-based meat that impresses with great taste and an incredibly meaty bite. Thanks to a variety of proteins from peas, sunflowers and oats, our products are healthy for consumers and protect the environment.
    All Planted meat products are 100% plant-based and made only from carefully selected natural ingredients:
    -Peas, sunflowers, oats
    - Rapeseed oil (sunflower oil in the planted.bratwurst)
    - Water
    - Vitamin B12
    + if necessary marinade natural ingredients such as salt, sugar, spices, herbs, yeast, lemon juice or other oils)
    You can find the exact information on the respective ingredients and the nutritional values ​​of the individual varieties under Products
  • Are Planted products certified organic?
    Our meat is not currently certified organic. Unfortunately, it is currently not possible to obtain organic plant protein raw materials in the quality and quantity that we would need to produce our meat. However, we are constantly looking for organic raw materials and evaluating them.
  • Are Planted products vegan?
    Planted products are 100% vegan, made from natural ingredients and are also marked with the V label.
  • Are Planted products gluten free?
    Our breaded products, such as planted.schnitzel, contain wheat flour and planted.pulled products use oats as an ingredient. These products are therefore not gluten-free. If you have avenin intolerance, you should also consider consuming oats.
    The remaining products, such as planted.chicken or planted.kebab, do not use any gluten-containing ingredients or gluten as a binding agent during production. However, due to the manufacturing process, it cannot be completely ruled out that wheat comes into contact with the product. That's why these products come with a trace label.
  • What nutritional values ​​does Planted have?
    You can find the exact information on the nutritional values ​​of the individual products under Products
  • Do your products contain GMO?
    Our raw materials are made from non-GMO plants. Our vitamin B12 is obtained through fermentation and contains no GMO.
  • Where does the vitamin B12 used come from?
    The vitamin B12 we use is cyanocobalamin. This is produced biotechnologically (fermentation) and is GMO-free, vegan and therefore made without animal products. It is added because it is not found in such high quantities in peas or rapeseed oil. generally found in plants. The supply of vitamin B12 is essential for a functioning metabolism and plays a key role for the blood, the nervous system and the brain.
  • Why is vitamin B12 added?
    Vitamin B12 is added to our meat for purely nutritional reasons. It is generally not found in such high quantities in plant-based raw materials (such as peas and rapeseed oil). We want to produce a product that is a complete meat in terms of macro and micronutrients. The aim is that people who follow a completely vegan or vegetarian diet do not have a vitamin B12 deficiency.
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sustainability

  • Is Planted B Corp certified?
    Yes, we have been officially certified as a B Corporation since September 2023 and we are very proud of that! B Corp certification is a testament to our unwavering commitment to making a positive impact on people and the planet. As a certified B Corp, we are part of a global community of companies that meet high standards of performance, transparency and accountability, balancing profit and purpose. Further information about sustainability at Planted can be found here:
    sustainability
  • How is the carbon and water footprint of Planted products calculated?
    The entire life cycle of our products was evaluated for the carbon footprint. To achieve this, we work with the independent institute Eaternity. This looked at our products from cradle to grave. From the cultivation and harvesting of the ingredients to the processing and transport, the energy consumption in our production facility, the storage and transport to the stores and the disposal of the packaging - everything was taken into account. These calculations are particularly important for us because they show us in which areas we can still improve and where we can best start. sustainability Eaternity
  • How is biodiversity taken into account when selecting products?
    The sustainable and local cultivation of our raw materials is very important to us. We use a variety of plant proteins in our products, thereby promoting diversity in the cultivation of plant proteins and enabling a balanced diet. Pea proteins and plant fibers are Planted's most important raw materials and make up the majority of our total purchased ingredients. Other sources of protein include oats and sunflower. We mainly use yellow peas as a source of protein for our products, which are mostly sourced from Western Europe. All purchased raw materials are GMO-free and are not grown in biodiversity-rich rainforest areas.
  • Is Planted more sustainable compared to animal products?
    Yes. Compared to conventional meat production, with Planted we emit up to 85% fewer greenhouse gases and use up to 63% less water. You can find further information about sustainability and the savings per product under Sustainability .
  • How does Planted consider the circular economy?
    Wherever possible, we procure raw materials using a circular economy approach in order to be able to produce even more resource-efficiently. This allows us to make an even greater contribution to a sustainable world food system with our products. In order to reduce waste and emissions, material and energy cycles are closed whenever possible and by-product streams from other value chains are made usable. For example, the pressed sunflower seeds used to produce planted.pulled are a high-quality by-product stream from sunflower oil production that unfortunately ends up on consumers' plates too rarely. This is where we come in to create an even more sustainable product with the planted.pulled.
  • Are the products produced in an environmentally friendly way?
    We use electricity from 100% Swiss hydropower for our production in Kemptthal (Switzerland). And to ensure that no energy is wasted, we recycle the heat generated during the production process and use it to heat our offices and other parts of the building. In order to reduce water consumption as much as possible, we have taken water saving measures throughout the company. Find out more about sustainability at Planted in our sustainability report
  • How sustainable is the procurement of raw materials?
    In addition to quality and safety, we attach particular importance to identifying and avoiding social and ecological risks in our supply chain. Our supplier guidelines define criteria for sustainable cooperation based on the ILO labor standards and the UN Guiding Principles on Business and Human Rights and describe the prevention of environmental pollution. This policy is currently being shared with our key suppliers.
  • How sustainable is pea protein?
    Growing yellow peas has some environmental benefits. As legumes, they are able to bind nitrogen from the atmosphere with the help of soil bacteria. This results in improved soil health and quality as the plant naturally returns nitrogen to the soil. Once harvested, the peas are processed into nutrient-dense flour, with an emphasis on an animal meat-like nutritional composition that is high in protein and low in carbohydrates. The pea fibers and proteins mostly come from Western European countries so that we can ensure quality and a short transport route to Switzerland. With our production, in contrast to traditional meat production, we skip the animal in the value chain, meaning the peas that are grown can be used directly for further processing and are not used to feed the farm animals. As a result, our value chain has lower water consumption, less land use and lower greenhouse gas emissions.
  • What is Planted doing about food waste?
    We believe that scarce resources must be used sparingly and responsibly. That's why we continually work to optimize our production processes and avoid waste wherever possible. For example, we have introduced a project that allows us to recycle waste from our production. Such scrap occurs when our machines are not yet fully heated up or when parts of the product are damaged, for example. B. do not meet the quality requirements. With the new process we were able to reduce losses by over 90% and thus take action against food waste.
  • How are planted raw materials transported?
    The raw materials are transported in containers and trucks; we do not fly raw materials in.
  • Where are the ingredients sourced from?
    We source all of our ingredients either from Switzerland or mostly from Western European countries. In-depth information regarding our raw materials and our approach to ensuring that, in addition to the highest quality standards, social and environmental standards are also met by our suppliers can be found in our sustainability report .
  • What is the packaging made of?
    In retail, we have switched our packaging in Switzerland to 80% recycled PET (rPET). continue to use FSC-certified cardboard. The rPET material has a lower carbon footprint than its Counterpart made of new plastic and has already been recycled at least once. The FSC certificate ensures that the material used is controlled from managed forests. Our Cardboard packaging can be recycled in the usual way Cardboard collection will be given.
  • Woher werden die Zutaten bezogen?
    Uns liegt der lokale Anbau unserer Rohstoffe sehr am Herzen.  Die meisten unserer Rohstoffe stammen momentan aus Westeuropa. Wann immer möglich, versuchen wir Rohstoffe aus der Schweiz zu beziehen und suchen dafür den engen Austausch mit Schweizer Lieferanten. Zum Beispiel haben wir 2023 zum ersten Mal gelbe Erbsen aus der Schweiz bezogen und führen ein Forschungsprojekt zur Verwendung von gelben Erbsen aus der Schweiz in unseren Produkten durch. Ausführlichere Informationen zu unseren Rohstoffen und zu unserem Ansatz, mit dem wir sicherstellen, dass unsere Lieferanten neben höchsten Qualitätsstandards auch Sozial- und Umweltstandards einhalten, finden Sie in unserem Nachhaltigkeitsbericht 2023.
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gastronomy

  • I own a restaurant, retail store, online shop or am a reseller and would like to become a customer, how do I go about it?
    We're really glad! Please contact our food service team at foodservice@eatplanted.com or fill out the corresponding form on the website.
  • Can I get free samples?
    It's clear! Please contact our food service team at foodservice@eatplanted.com or fill out the corresponding form on the website .
  • Which products can I receive as samples?
    We can send you samples (400g) of our entire range.
  • Where can I see B2B prices and conditions?
    We would be happy to advise you personally on the phone at +49 173 4184774 or by email at foodservice.de@eatplanted.com and create an individual offer for you.
  • What quantities can I purchase as a B2B customer?
    The minimum order quantity is 16 kg per product.
  • How long does the delivery take?
    For orders placed by 12 p.m., the delivery time is usually 2-3 working days.
  • Are the products shipped frozen?
    From 24 kg, the products are shipped frozen. If they weigh less than 24 kg, they will arrive refrigerated.
  • Can I purchase the products online?
    Not at the moment, we are working on an online ordering platform for our B2B customers. Please send orders in writing to our DE order mailbox foodservice.de@eatplanted.com .
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Events

  • Can you visit the Planted production?
    Naturally! We have the first transparent meat production and are happy to open our doors to curious and interested guests. We offer private planted.experiences for groups during the working week and an open day for everyone on our “Open Saturdays”! You can buy tickets for yourself and your work colleagues, friends or family on our website .
  • What is Open Saturday?
    Individuals, families or smaller groups can visit us on selected Saturdays and discover our production and enjoy various features and lots of food.
  • What is the planted.experience?
    Basically we show you the “who, why and how”. After a presentation about the story of Planted, a few facts and a first insight into our manufacturing process, we then move on to production, where you can see live how peas etc. are turned into plant-based meat. The planted.experience is rounded off with culinary delights at the Hiltl Buffet.
  • How long does a tour of production take?
    The planted.experience lasts between 1 and 1.5 hours.
  • How many people do you have to be for a planted.experience? And what is the maximum number of visitors?
    During the day we welcome groups of 10 people or more for a planted.experience, and groups of 20 people or more are welcome for an event in the evening. For a standard planted.experience we have space for 50 people. Depending on the occasion and set, even for over 150 people.
  • Can you eat planted at a planted.experience?
    If you come to visit us during the day, you can choose between different lunch options before or after the planted.experience and enjoy our extensive vegan Hiltl buffet. This includes many dishes with Planted. The buffet can also be chosen in the evening; for smaller appetites we have a Degu alternative with smaller planted.nacks, also made by Hiltl.
  • Can I rent the food truck for private events?
    Yes, we are happy to come to your event with the food truck for groups of 50 or more people. If the journey time from Kemptthal to your location is less than 60 minutes, the journey is included; from 61 minutes we charge a flat rate of 50 CHF per hour or part thereof.
  • What criteria must be taken into account for the food truck, especially the location?
    On-site access is required for two CH 230 V sockets. The food truck requires an area of ​​length 6.40 mx width 2.70 m (width with the flap open 4.10 m). The area where the truck is to stand should be at ground level and have a solid subfloor. A washing-up facility on site would be an advantage, but is not a must.
  • Where will the food truck be based next?
    You can always find the current food truck route on our website . This is continually updated.
  • What menus do you offer in the food truck?
    We have a menu selection of six dishes consisting of our kebab, taco shells, schnitzel bread, bagel, pulled burger or chicken salad. If none of the dishes appeal to you, we can look at it individually and adapt it to your wishes, as long as it can be prepared in the truck.
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This is how it works
You can benefit from the subscription if you have a shopping cart size of 5 or more products. Special editions such as planted.braten or bundles and planted.chicken curry are excluded
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Save 20% with the Planted subscription
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