FAQ's

General

  • Where are Planted products made?
    The majority of our products are manufactured in our own production facility in Kemptthal, Switzerland. You can find more information about this under: Production
  • Where can I buy Planted ?
    Planted you can buy either directly in our , online store , in stores , restaurants or other stores. You can find all locations under Locations
  • How do I prepare Planted correctly?
    For Planted to taste great, the right preparation is the key. You can find many tips and tricks and delicious recipes under Recipes
  • Why does Planted look like animal meat and why do you name your products after animal products?
    We humans are creatures of habit, as we all know. To have an impact on the planet, our eating habits need to change. The best way to do this is with a meat-like product that can be integrated into our eating habits. This is one of the best ways to promote a plant-based diet that even diehard meat eaters will enjoy. We know that old habits are hard to change, so we are trying to do our part.
  • What distinguishes Planted from other providers?
    Planted differs mainly in the following points:
    - Own production in Switzerland: We are very proud to be able to produce our meat in our own production. This gives us full control over the whole process and allows us to further optimize our products.
    - We attach great importance to a short list of ingredients
    - We do not use any additives
  • What is the shelf life of Planted ?
    If you order our meat via online store, the best before date is between 14 and 20 days depending on the product from shipment in refrigerated condition. In retail, see the best before date on the packaging.
  • Can you freeze Planted ?
    Due to possible quality losses, we do not recommend freezing Planted . Products from the webshop are thawed or passively cooled from shipping. Packages in the retail trade are not frozen.
  • How is the Planted meat produced?
    The manufacturing process is called wet extrusion. Extrusion is a process that is used in the food industry for products such as peanut flips, cornflakes, spaghetti and, more recently, Planted . It is central to the second generation of plant-based meat substitutes because it allows extracted plant proteins, which have a spherical shape at the microscopic level, to be transformed into the fibrous and stretched form of animal muscle fiber proteins. By rotating two screws, the ingredients are heated and pressurized in the extruder. At the same time, shear forces act as in a pasta machine. This produces a dough that is pressed through a nozzle and cooled inside. Thus, we can convert plant proteins into the fibrous structure of meat by applying only heat, pressure and shear. This innovative process mixes the best raw materials and selects the right parameters for our unique setup, without the need for chemical additives.
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Online Shop

  • How can I change or cancel my order?
    If you want to change or cancel your order, please contact us at [email protected].
  • I have received incorrect or damaged products/packages. What can I do?
    If DPD hands you a damaged parcel in person, we ask you to refuse to accept it, as the products may no longer be edible in this case. DPD will dispose of the parcel after the refusal. Otherwise, please contact us by e-mail. Please let us know the order number and send us a photo.
  • I can no longer log in to my customer account. What can I do?
    If you can no longer log in to your account, try resetting your password. If this does not work, please contact us at [email protected].
  • Are the products shipped refrigerated?
    Our products are packed in a frozen state and passively cooled by insulation materials and cooling pads during the period of shipment. The products are delivered at a maximum of 5 degrees Celsius. The outside temperature prevailing at the time of delivery may have an influence on the temperature of the products.
  • How can I dispose of the shipping materials? Can I return the shipping materials?
    The shipping packaging can be disposed of as follows:

    - Insulation packaging and cardboard box can be disposed of in the cardboard collection

    - The cool packs can be cut open and the water emptied out. The cover can then be disposed of in the residual waste.

    - The shipping packaging cannot be returned.
  • With which shipping service provider are the orders shipped?
    In Germany and Austria, the orders are shipped with DPD.
  • What are the shipping conditions?
    Shipping takes place from Monday to Thursday and takes between 1-2 days. We do not ship on Friday, as delivery on Saturday is not possible. As soon as the order has been dispatched, you will receive an e-mail with a link to track your delivery.
  • How much does shipping cost?
    Shipping costs 8 EUR. From an order value of 27 EUR, shipping is free of charge.
  • Do you offer vouchers?
    No, we do not offer vouchers.
  • Do you offer Planted by subscription?
    Planted can be purchased as a subscription. Every three weeks you will receive products of your choice delivered to your home free of charge. You also save 20% discount. Add at least 5 products to your shopping cart and activate your subscription.
  • Is there a minimum subscription period?
    The subscription has a minimum term of three deliveries. Unless canceled, the subscription will continue automatically thereafter.
  • How can I change or cancel my subscription?
    You can cancel your subscription at any time in your customer profile. For changes to the product selection or delivery dates, please contact us at [email protected].
  • What payment methods are available?
    In our online store you can pay either by credit card (Visa, Mastercard, Amex), PayPal or on account.
  • Can I change my shipping address after placing an order?
    Once your order is registered with our shipping partner, we can no longer change the address. So contact us immediately if you want to change your address.
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Ingredients

  • What ingredients does Planted consist of and what are the nutritional values of Planted products?
    We take an innovative approach and use a perfect process and high-quality ingredients to create products that taste great - without any additives. With a minimum of natural ingredients, we set a completely new standard in the plant-based product category. Thanks to a variety of proteins, our products are healthy for consumers and protect the environment.
    All Planted meat products are 100% plant-based and are made using only carefully selected natural ingredients:
    -peas, sunflowers, soy
    - Rapeseed oil (sunflower oil for planted.bratwurst)
    - water
    - Vitamin B12
    + if necessary marinade natural ingredients such as salt, sugar, spices, herbs, yeast, lemon juice or other oils)
    The exact details of the respective ingredients and nutritional values can be found on the packaging or under Products
  • Are Planted products certified organic?
    At the moment, our meat is not certified organic. Unfortunately, it is currently not possible to obtain organic plant protein raw materials in the quality and quantity that we would need for the production of our meat. However, we are constantly searching for and evaluating organic raw materials.
  • Are Planted products vegan?
    Planted Products are 100% vegan, consist of natural ingredients and are additionally marked with the V-label.
  • Are Planted products gluten-free?
    Our breaded products, such as planted.schnitzel, contain wheat flour. These products are therefore not gluten-free.
    For the remaining products, such as planted.chicken or planted.kebab, no gluten-containing ingredients or gluten is used as a binding agent during production. However, due to the manufacturing process, it cannot be completely ruled out that wheat comes into contact with the product. These products are therefore labeled with a trace label.
  • What are the nutritional values Planted?
    You can find the exact nutritional values of the individual products under products
  • Do your products contain GMO?
    Our raw materials are produced from GMO-free plants. Our vitamin B12 is obtained by fermentation and does not contain GMO.
  • Where does the used vitamin B12 come from?
    The vitamin B12 that we use is cyanocobalamin. This is produced biotechnologically (fermentation) and is GMO-free, vegan and therefore produced without animal products. It is added because it does not occur in such high quantities in peas or rapeseed oil or plants in general. The supply of vitamin B12 is essential for a functioning metabolism and plays a key role in the blood, nervous system and brain.
  • Why is vitamin B12 added?
    Vitamin B12 is added to our meat for purely nutritional reasons. It is generally not found in such high quantities in plant-based raw materials (such as peas and rapeseed oil). We want to produce a product that is also a complete meat in terms of macro and micronutrients. The aim is to ensure that people who follow a completely vegan or vegetarian diet are not deficient in vitamin B12.
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Sustainability

  • Is Planted B Corp certified?
    Yes, since September 2023 we are officially certified as a B Corporation and we are very proud of that! B Corp certification is a testament to our unwavering commitment to making a positive impact on people and the planet. As a certified B Corp, we are part of a global community of companies that meet high standards of performance, transparency and accountability, balancing profit with purpose. For more information on sustainability at Planted , click here:
    Sustainability
  • How is the carbon and water footprint of Planted products calculated?
    For the carbon footprint, the entire life cycle of our products was evaluated. For this purpose, we work together with the independent institute Eaternity. They looked at our products from cradle to grave. From the cultivation and harvesting of ingredients to processing and transport, energy consumption in our production facility, storage and transport to stores, and disposal of packaging - everything was included. These calculations are particularly important to us because they show us the areas in which we can still improve and where we can best start. Sustainability Eaternity
  • How is biodiversity taken into account in the selection of products?
    The sustainable and local cultivation of our raw materials is very important to us. In our products, we use a variety of proteins from plants, thereby promoting diversity in the cultivation of plant proteins and enabling balanced nutrition. Pea protein and plant fiber are the primary raw materials used by Planted and make up the majority of our total amount of purchased ingredients. Other protein sources include oats and sunflower. We mainly use yellow peas as a protein source for our products, mostly sourced from Western Europe. All purchased raw materials are GMO free and are not grown in biodiverse rainforest areas.
  • Is Planted more sustainable compared to animal products?
    Yes. Compared to conventional meat production, Planted emits up to 97% fewer greenhouse gases and requires up to 90% less water. You can find more information on the topic of sustainability and the savings per product under Sustainability .
  • How does Planted take the circular economy into account?
    Where possible, we procure raw materials using a circular economy approach in order to be able to produce even more resource-efficiently. This enables us to make an even greater contribution to a sustainable global food system with our meat. In order to reduce waste and emissions, material and energy cycles are closed wherever possible and by-product streams from other value chains are utilized. With our sunflower, for example, which is used in planted.pulled we only use the press cake that remains after oil extraction and is an important by-product. Traditionally, this sunflower press cake is used as animal feed, as a component of fertilizers or as a substrate for biogas production. In addition to these uses, the press cake has great potential for reuse as food due to its richness in essential macro- and micronutrients, containing both protein and fiber. This approach ensures that every part of the harvest is utilized and waste is minimized.
  • Are the products produced in an environmentally friendly way?
    We use electricity from 100% Swiss hydropower for our production in Kemptthal (Switzerland). And to ensure that no energy is wasted, we recover the heat generated in the production process and use it to heat our offices and other parts of the building. As a result, we have drastically reduced our natural gas consumption to just 20%, with the remaining 80% being covered by this energy recovery system. In order to reduce water consumption as much as possible, we have taken measures to save water throughout the company.

    Find out more about sustainability at Planted in our sustainability report
  • How sustainable is the procurement of raw materials?
    In addition to quality and safety, we place particular emphasis on identifying and avoiding social and environmental risks in our supply chain. Our guideline for suppliers defines criteria for sustainable cooperation based on ILO labor standards and the UN Guiding Principles on Business and Human Rights and describes the avoidance of environmental pollution. This policy is currently being communicated to our key suppliers.
  • How sustainable is pea protein?
    The cultivation of yellow peas has some ecological advantages. As a legume, they are able to fix nitrogen from the atmosphere with the help of soil bacteria. This leads to improved soil health and quality as the plant naturally returns nitrogen to the soil. After harvest, the peas are processed into nutrient-rich flour, focusing on an animal-meat-like nutritional composition with high protein and low carbohydrate content. The pea fibers and proteins are mostly sourced from Western European countries so that we can ensure quality and a short transport route to Switzerland. With our production, in contrast to traditional meat production, we skip the animal in the value chain, i.e. the peas that are grown can be used directly for further processing and are not still used for feeding farm animals. As a result, our value chain has lower water consumption, less land use, and lower greenhouse gas emissions.
  • What is Planted doing about food waste?
    We believe in using scarce resources sparingly and responsibly. That is why we are continuously working to optimize our production processes and avoid waste wherever possible. For example, we have introduced a project that enables us to recycle scrap from our production. Such scrap occurs when our machines are not yet fully heated up or when parts of the product do not meet quality requirements, for example. With the new process, we have been able to reduce losses by over 90% and thus take action against food waste.
  • How are Planted raw materials transported?
    All raw materials are transported in containers and trucks; we do not fly in the main raw materials by plane.
  • Where are the ingredients sourced from?
    The local cultivation of our raw materials is very important to us. Most of our raw materials currently come from Western Europe. Whenever possible, we try to source raw materials from Switzerland and work closely with Swiss suppliers. For example, we currently have a research project looking into the use of Swiss yellow peas in our products.
  • What is the packaging made of?
    In the retail sector, we have switched our packaging in to 80% recycled PET (rPET) and continue to use FSC-certified continue to use FSC-certified cardboard. The rPET material has a lower carbon footprint - 66% more efficient at reducing environmental impact - than its virgin plastic counterpart and has already been recycled at least once. The FSC certificate guarantees that the material used comes from managed forests. Our cardboard packaging can be disposed of in the normal cardboard collection.
  • Where are the ingredients sourced from?
    The local cultivation of our raw materials is very important to us. Most of our raw materials currently come from Western Europe. Whenever possible, we try to source raw materials from Switzerland and work closely with Swiss suppliers. For example, we sourced yellow peas from Switzerland for the first time in 2023 and are conducting a research project on the use of yellow peas from Switzerland in our products. You can find more detailed information on our raw materials and our approach to ensuring that our suppliers comply with the highest quality standards as well as social and environmental standards in our Sustainability Report 2023.
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Gastronomy

  • I own a restaurant, retail, online store or am a reseller and would like to become a customer, how do I go about it?
    We are very happy about that! Feel free to contact our food service team at [email protected] or fill out the corresponding form on the website.
  • Can I receive free samples? Which products can I receive as samples?
    Of course! Get in touch with our food service team at [email protected] or fill out the form on the website . We can send you samples of our entire range in 400g packages.
  • What products can I get as samples?
    We can send you samples (400g) of our entire product range.
  • Where can I see B2B prices and conditions?
    We will be happy to advise you personally on the phone at +49 173 4184774 or by e-mail at [email protected] and create an individual offer for you.
  • What quantities can I purchase as a B2B customer?
    The minimum order quantity is 16 kg per product.
  • How long does the delivery take?
    For orders placed before 12 noon, the delivery time is usually 2-3 business days.
  • Are the products shipped frozen?
    From 24 kg the products are shipped frozen. Below 24 kg they will arrive refrigerated.
  • Can I purchase the products online?
    Not yet, we are working on an online ordering platform for our B2B customers. Please send your orders in written form to our DE order mailbox [email protected] send.
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Events

  • Can you visit the Planted production?
    Of course! We have the first transparent meat production and are happy to open our doors to curious and interested guests. We offer private planted.experiences for groups during the work week and an open house for all on our "Open Saturdays"! On our website you can buy tickets for you and your work colleagues, friends or family.
  • What is Open Saturday?
    Individuals, families or smaller groups can visit us on selected Saturdays to discover our production and enjoy various features and lots of food.
  • What is the planted.experience?
    Basically, we will show you the "who, why and how". After a presentation about the story of Planted, some facts and a first insight into our production process, you will then go into production, where you can see live how peas & co. are turned into plant-based meat. The planted.experience lasts between 1 and 1.5 hours. The event is rounded off with culinary delights at the Hiltl buffet.
  • How long does a tour of the production take?
    The planted.experience takes between 1 and 1.5 hours.
  • How many people do you need for a planted.experience? And what is the maximum number of visitors?
    During the day we welcome groups of 10 or more for a planted.experience, and groups of 20 or more are welcome for an evening event. For a standard planted.experience we have space for 50 people. Depending on the occasion and set even for up to over 150 people.
  • Does a planted.experience also have Planted to eat?
    If you visit us during the day, you can choose between different lunch options before or after the planted.experience and feast on our rich vegan Hiltl buffet. This includes many dishes with Planted. In the evening you can also choose from the buffet, for smaller appetites we have a degu alternative with smaller planted.appetizers, also made by Hiltl.
  • Can I rent the food truck for private events?
    Yes, we are happy to come to your event with the food truck for 50 people or more. If the journey time is less than 60 minutes from Kemptthal to your location, the journey is included, from 61 minutes we charge a flat rate of 50 CHF per hour or part thereof.
  • What criteria must be considered for the food truck, especially the location?
    On site it needs access for two CH sockets 230 V. The food truck requires an area of length 6.40 m x width 2.70 m (width with open flap 4.10 m) The area where the truck is to be located should be at ground level and have a solid subfloor. A wash-down facility on site would be an advantage, but is not a must.
  • Where is the food truck stationed next?
    You can always find the current food truck route on our website. This is constantly updated.
  • What menus do you offer in the food truck?
    We have a menu selection of six dishes consisting of our Kebab, Taco Shells, Schnitzelbrot, Bagel, Pulled Burger or Chicken Salad. If none of the dishes appeal to you, we can also look at this individually and completely adapt to your wishes, as far as it can be prepared in the truck.
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How it works
You can benefit from the subscription from a shopping cart size of 5 products. Excluded are special editions such as planted.roast or bundles and planted.steak
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Better for you and the planet. No additives, 100% plant-based.